At Tuck End Boxes, we are fully committed to ensuring every order reaches you on time, in perfect condition, and exactly as you envisioned. We understand that your packaging is a critical part of your business operations, and we treat every shipment with the highest level of care, urgency, and professionalism.
We always act to ensure that our customers’ deadlines are met. Our team works tirelessly from the moment your order is confirmed to the moment it arrives at your door. Please note that large orders may be divided into multiple shipments to maintain consistent product quality and ensure timely delivery across all units.
While we take every measure to meet your delivery expectations, Tuck End Boxes shall not be held liable for delays caused by technical issues, weather conditions, carrier delays, international customs clearance, or any other circumstances beyond our control. All production, shipment, and delivery dates are calculated based on estimates from our suppliers and recent order history and are therefore not guaranteed unless agreed upon in writing.
In the event of any unexpected delays caused by equipment failure, technical disruptions, or unforeseen circumstances during the printing or shipping process, any applicable rush charges or expedited fees will be fully refunded or waived. Please note that orders cannot be cancelled solely due to delays in the printing or shipping process.
To accommodate the diverse needs of our customers, we offer three flexible production speed options:
| Production Plan | Turnaround Time | Details |
|---|---|---|
| 🟢 Standard | 10 – 12 Business Days | Best value, ideal for planned orders |
| 🟡 Priority | 8 Business Days | Faster production, additional fees apply |
| 🔴 Express | 6 Business Days | Urgent orders, additional fees apply |
After production is complete, orders are dispatched using trusted, reliable postal and courier services. Delivery typically takes 10 business days after production for most destinations.
We ship worldwide to help brands across the globe access our premium custom packaging solutions. International delivery timelines may vary depending on destination country, customs processing, and local carrier performance. Any import duties, taxes, or customs fees applicable at the destination country are the sole responsibility of the customer.
Please note that some orders may be manufactured in our overseas production facilities depending on the nature, size, and specifications of the order. Rest assured, quality standards remain consistent regardless of production location.
Communicate Your Deadline in Writing
If you have a specific delivery date requirement, it is essential that you communicate this to us in writing before placing your order. Tuck End Boxes will not be responsible for missing any delivery deadlines that have not been formally communicated and confirmed in writing prior to the commencement of production.
Confirm Delivery Details on Job Specification Sheets
All required delivery deadlines and shipping details must be clearly included in the job specification sheets sent to customers for approval before production begins. It is the customer’s responsibility to review and confirm all delivery information at this stage.
Multiple Shipments for Large Orders
For large volume orders, shipments may be split and delivered in multiple batches over a period of time. This ensures product quality is maintained and each batch arrives in perfect condition.
Accurate Shipping Address
Customers are responsible for providing a complete, accurate, and up-to-date shipping address at the time of ordering. Tuck End Boxes will not be liable for delays or losses resulting from an incorrect or incomplete shipping address provided by the customer.
Once your order has been dispatched, you will receive a shipping confirmation along with a tracking number to monitor your delivery in real time. If you experience any issues with your shipment tracking or delivery status, our customer support team is available to assist you promptly.
In the unlikely event that your order arrives damaged or is lost in transit, please contact our customer support team within 48 hours of the expected delivery date. We will investigate the matter immediately and work swiftly to provide a replacement or suitable resolution to ensure your complete satisfaction.
Our dedicated customer support team is here to answer all your shipping and delivery questions. Contact us today and we will be happy to assist you every step of the way.
📧 Email: info@tuckendboxes.com
🕐 Working Hours: Monday – Friday: 9 AM – 6 PM
Quick turnaround time within 6 to 8 business working days after design selection and approval.
Placing an order to Tuck End Boxe’s is quite easy. You can contact us 24/7 with your demand. We have a team of experts to listen to your query and design the product sample for free. Furthermore, they’ll also share existing design samples. Our sales representative will place an order for you and keep you updated till successful delivery. Place your order in 4 easy steps: